Terms of Service
Please read carefully before booking.
Delivery Policy
- Handover: The handover is limited to the area outside the hotel entrance. We will not enter the premises or guest rooms.
- Delivery Time: Orders are delivered at the selected time. Arrival times may shift slightly due to traffic or weather conditions.
- Notification: We will contact you via WhatsApp upon arrival.
- Wait Limit: We wait for a maximum of 10 minutes after our arrival message. If you do not appear, we will leave to ensure other deliveries are on time.
- Sleep-in Protection (Redelivery): If you miss the delivery, you get a one-time free redelivery to your original delivery address only. The earliest available redelivery time is 90 minutes after your original scheduled delivery time, within our delivery hours (20:00-08:00). If you also miss the free redelivery, you may arrange by Email or WhatsApp: a 3rd delivery attempt (¥1,000, prepaid; the earliest available time is 90 minutes after your second scheduled delivery time), domestic shipping within Japan (¥1,000, prepaid), or disposal of the item (free of charge; the item's price is not refunded). If you are also unavailable for the 3rd delivery attempt, no further redelivery will be arranged and the item will be disposed of without a refund. We store your item until 7 calendar days after your original scheduled delivery date (23:59 JST); after that it may be disposed of.
- Domestic Shipping: Domestic shipping is available to addresses within Japan only. After shipment, we will email you the tracking number. Once the parcel has been handed to the carrier, delivery status and delivery arrangements should be handled directly with the carrier using the tracking information; Chopstickers remains responsible for errors caused by our own shipping arrangements.
- Force Majeure: In case of severe traffic or equipment failure, we may cancel and provide a full refund.
Scope
- These terms apply to all customers using the services provided by Chopstickers.
- We provide a night and early-morning accommodation delivery service.
Liability Limitation
- Except in cases of our willful misconduct or gross negligence, we are not liable for any damages related to our delivery service.
- To the extent permitted by law, our total liability is limited to the amount actually paid by you for the relevant order.
Pre-Engraving Policy
- To ensure high quality, all custom engravings are performed prior to delivery based on the text you provided. No changes can be accepted after payment is completed.
Cancellation & Refund
- Because our products are custom-engraved for each customer, all sales are final. We do not accept cancellations, returns, or refunds once payment is completed, except in cases of our equipment failure or delivery impossibility due to severe traffic.
Product Characteristics
- Wood is a natural material. The wood grain, color tone, and engraving finish may vary slightly from the digital preview or photos.