Legal Notice
Act on Specified Commercial Transactions
Seller Info
| Seller | Chopstickers |
|---|---|
| Manager | Daisuke Minami |
| Address | Room A1011, Ueno Sky Building, 2-13-2 Higashi-Ueno, Taito-ku, Tokyo. |
| Contact | Phone/WhatsApp: +81 80-5233-9375 Email: contact@chopstickers.jp*WhatsApp is the fastest way to reach us. |
Price & Payment
| Price | From 3,500 JPY Prices vary by plan or product. See order page for details. |
|---|---|
| Payment | Credit / Debit Cards (VISA, Mastercard, AMEX, JCB), Apple Pay, Google Pay Prepayment via Stripe is required. |
| Additional Fees | None for standard delivery. (Optional: Express Overnight Delivery +3,000 JPY for next-day delivery within our available delivery hours) |
Delivery & Force Majeure
| Delivery Time | Delivered at the selected time. |
|---|---|
| Absence / Redelivery | We wait max 10 mins. No refunds will be provided for absences at any point. If you miss the delivery, you get a one-time free redelivery to the original delivery address only, with the earliest time 90 minutes after your original scheduled delivery time, within our delivery hours (20:00-08:00). If absent again, you may arrange (by Email or WhatsApp): a 3rd delivery attempt — ¥1,000 (earliest time 90 minutes after your second scheduled delivery time), domestic shipping within Japan — ¥1,000, or disposal — free of charge. Disposal itself is free; no refund is issued for a disposed item (the ¥1,000 applies only to a 3rd delivery attempt or domestic shipping). If you are also unavailable for the 3rd delivery attempt, no further redelivery will be arranged and the item will be disposed of without a refund. We store the item until 7 calendar days after the original scheduled delivery date (23:59 JST), after which it may be disposed of. |
| Domestic Shipping | Shipping is available to addresses within Japan only. After shipment, we will email you the tracking number. Once the parcel has been handed to the carrier, delivery status and delivery arrangements should be handled directly with the carrier using the tracking information. Chopstickers remains responsible for errors caused by our own shipping arrangements. |
| Delays / Force Majeure | Delays may occur due to cumulative factors: traffic, accidents, construction, or delays caused by preceding deliveries (e.g., waiting for other guests). No compensation is provided for delays as long as the service is completed. |
| Cancellation | Due to the custom-engraved nature of the product, no refunds or cancellations are possible once payment is completed. |
| Defects | In case of manufacturing defects or incorrect engraving, we offer a replacement or full refund. |
